New tech is changing business procedures faster than we thought was possible only a decade ago. With workplace digitalization creating new trends, organizations are literally racing against time in an attempt to keep up.
The topic has been addressed so many times that it’s difficult to provide novel insights. Further out, because new software solutions keep springing up like mushrooms after the rain, remaining evergreen is an even bigger challenge!
To ensure the information in this article remains relevant, we’ll stick to new tech all businesses can make use of.
Performance Management Software
Performance management software for corporations will never go out of fashion simply because employee engagement drives business success.
Nowadays, businesses can get hold of sophisticated apps that will simplify all five stages of the performance management cycle: planning, monitoring, developing, rating, and rewarding.
When coupled with proper training methodologies, seamless communication channels and tools, and anonymous feedback, this software type can level up any business.
Time-Tracking Software
Time-tracking applications are a welcome addition to any industry. Namely, this kind of software makes life simpler for everyone.
If you’re tired of unreliable PIN clocks, swipe clock time cards, biometrics, proximity clocks, or punch clock time cards, it’s time to consider a software solution.
Time-tracking software automates the entire process and records the time spent on every task. Different variables are offered by different apps, so it is recommended to compare offers before making a final decision.
Typically, time trackers either automatically record all activities or include timesheets. Picking an app that offers both options will allow you to manually enter time as needed.
Further out, these apps can be either standalone or integrated. Integration is always a good solution but if it makes processes more difficult instead of simplifying them, standalone apps may be a better option.
Take a look at time tracking software for pool companies and more to learn about the options.
Scheduling Software
Scheduling software options come with different functionalities (some of them even include time tracking).
These apps can be installed locally (on a computer) or cloud-based. These tools automate scheduling processes, including schedule management, estimated resources and durations, communication, and activities.
Specifically, businesses should consider software solutions beneficial for scheduling jobs for frontline teams.
Why?
Because frontline employees keep asking for better work conditions and new tech that will help them streamline demanding tasks. Obviously, this issue isn’t insignificant since frontline workers are looking for any opportunity to change their jobs.
Delivery Route Optimization Software
The right delivery routing software can make a huge difference in cost management, let alone customer satisfaction.
Route optimization can be complicated as it takes into account multiple factors, each of which is a conundrum of sorts.
Onboarding Software
The importance of employee onboarding can hardly be exaggerated. Nowadays, there are software solutions that can help HR teams polish their procedures and create stellar templates while also being able to personalize materials as needed.
In a nutshell, onboarding software streamlines SOPs and leaves ample space for creativity.
However, not every onboarding app is a good app. At the very least, the following functionalities should be enabled:
- Setting up job responsibilities, duties, schedules, and payment information
- Submitting a job requisition document to managers in charge
- Gathering the necessary forms for new hires
- Listing devices and tools new hires will need
- Setting up accounts and logins
- Scheduling orientation sessions
- Enabling onboarding customization
Compare offers to get an idea of the full potential of onboarding software. To avoid being overwhelmed by the myriad of options, pre-define which functionalities you want to streamline.
Software for Continual Education
Continual education is one of the most sought-out perks, so it would be a waste not to explore the possibilities, especially since learning apps are omnipresent.
Instead of settling for mediocre choices, consider advanced options like Learning Experience Design (LxD), which combines User Interface Design (UxD), Interaction Design (IxD), and Content Strategy (CS).
Contact Center Automation Software
Contact center automation software is crucial for medium and large businesses, as it empowers frontline teams, automates processes, connects with customers, and drives improvement.
Look for solutions that deliver unified RPA and conversational AI capabilities as these will step up process optimization and streamlining.
Additional solutions to consider to make your frontline teams happy include VoIP protocols, ACD systems, and IVR systems.
Keeping Up With the Trends
As you can see, the offer is rich and potentially huge. However, the other side of the coin is information overload.
There are so many software solutions out there that they can bewilder even the most experienced of professionals.
Therefore, define certain standards. Don’t waste time looking for apps your business doesn’t need after all. Stick to two key points: streamlining and simplifying. Anything that will overwhelm the employees is not a good software solution, no matter how sophisticated it may appear.
Finally, make sure to provide adequate training. Listen to employee feedback. Pick the tools that drive engagement and motivation. The rest will fall into place over time.
